Microsoft Wi-Fi FAQ

What is Microsoft Wi-Fi?

Microsoft Wi-Fi is a service that provides paid Internet access at popular Wi-Fi locations, such as hotels, airports, and conference centers. As long as you're in the country where you bought Microsoft Wi-Fi, you can get connected at any location that's part of our network.

In Windows 10, how can I tell if there's Microsoft Wi-Fi near me?

Select the Wi-Fi icon at the far right of the taskbar. If Microsoft Wi-Fi is available in the area, a network will appear in the list of Wi-Fi network names with the words Buy Wi-Fi from the Windows Store underneath it. Select the network name, and then follow the steps to buy Wi-Fi and get online.

How do I connect to Microsoft Wi-Fi?

After you select a Microsoft Wi-Fi plan and buy it, you don't need to do anything else to get Internet access. You'll be connected automatically when you're near a Microsoft Wi-Fi location and have time remaining on your plan.

How do I pay for Microsoft Wi-Fi?

You pay for Microsoft Wi-Fi using the same payment information you use to buy apps in the Windows Store. There's no need to dig out your wallet or enter your credit card information on a website. You'll see your purchase in your Microsoft account at http://account.microsoft.com. We'll also send you a receipt in email.

Where are Microsoft Wi-Fi plans valid?

The plans are valid at all Microsoft Wi-Fi locations in the country where you bought the plan. See the plan's details for more information.

When does my time on Microsoft Wi-Fi start?

Your time starts right after you buy a Microsoft Wi-Fi plan through the Windows Store and ends at the specified time. For example, if you buy a two-hour plan, your time will end two hours later, regardless of how long you're actually connected to Microsoft Wi-Fi. You can't save time for later.

Can I add more time to my current plan before it expires?

No. You need to use all the time on your current Microsoft Wi-Fi plan before you can buy another one for the same area.

Are there any long-term contracts?

No. These are prepaid plans with no contracts or recurring charges. It's a one-time purchase for the amount of time in the plan you bought.

How do I know how much time is left on my plan?

Select the Wi-Fi icon at the far right of the taskbar. The amount of time remaining will appear under the network name.

If I buy a Microsoft Wi-Fi plan and travel outside the country, can I still get online with the plan I bought?

No. The plan is valid only in the country where you bought it. If you travel outside that country, you'll need to buy a new plan in the country where you want to use Microsoft Wi-Fi.

I tried to buy a Microsoft Wi-Fi plan but couldn't. What happened?

Usually, this is because the Wi-Fi network is no longer in range. Try moving back to the spot you were in before, and then try to buy the Microsoft Wi-Fi plan again.

Can I use Microsoft Wi-Fi on other devices?

No. You can only use Microsoft Wi-Fi on the device that you bought it on.

I have multiple user accounts on my computer, which is running Windows 10. Can I sign into Windows 10 on any user account and still connect to Microsoft Wi-Fi?

Yes. You can sign into any user account on your computer and connect to Microsoft Wi-Fi to get online.

What's the connection speed for Microsoft Wi-Fi?

The connection speed varies by the network provider for Microsoft Wi-Fi.

A Wi-Fi hotspot for Microsoft Wi-Fi is showing as paid, but it's actually free. How can I report this issue?

To report this issue, send email to wififeedback@microsoft.com. Please include the network name and any additional information that might be helpful.

I'm having problems connecting and saw a message to contact support. How do I do contact support?

To contact support, call one of the following phone numbers based on the country you're in: