As part of our initiative to provide added value to our customers we are starting a Daily Status Notification Email.  The example email is attached.

 

We will be issuing the email at 8:15 every morning and as such we will require notification from each team by 8:00 am every morning detailing the current status in your environment.

There is a spreadsheet at the following location:

 

\\ldnctinas112\cti_9eu_wio\DOI_Management Reporting\017_Daily Service Notification\2008\Daily Service Notification 2008.xls

 

 

For each area we will either require a simple no issue or a statement that there is an issue with a brief explanation of this and EMS ticket number where available.  Example below:

 

• No Issues reported
• Issues reported, Tape jammed in Tape Drive, causing increased number of backup failures" - EMS 123456 raised

 

 

Each of your team leaders should have already discussed this with you and assigned the relative people on early shifts to coordinate this.  We will be starting this as a test within DOI from Thursday 10^th April and run like that for two weeks.  Once we have this working properly the email will then be issued to representatives of our customers

 

Please can you all support this initiative as the management team strongly believe this is a positive step in delivering a more proactive service to our customers.

 

 

Mit freundlichen Grüßen / Best Regards

 

Gary Battersby

EMEA Regional Storage and Backup Manager

External: +44 (0)207 500 3838

Internal: 53838

Mobile: +44 (0)7724 333312

Mobex: 7767 56510