Paul Haynes Evening Ashok. Just making sure the sametime works. Paul Haynes How are you guys over there? Ashok Kumar Reddy Moori Wow...Great news Ashok Kumar Reddy Moori now we can chat. Ashok Kumar Reddy Moori Yes,we are fine and doing good. Paul Haynes good news Paul Haynes we'll never get any work done now :-) Ashok Kumar Reddy Moori then...how is the things are going over there Ashok Kumar Reddy Moori freeze ends....i think now u have so much work..right Paul Haynes bit of a back log after the 'silly season', but we're moving from ARTS to this new application Aperture (so this should slow them up a bit till they know how to work it). Ashok Kumar Reddy Moori yes...u r right Paul Haynes do you have access to aperture? Ashok Kumar Reddy Moori no.. Ashok Kumar Reddy Moori i sent a email to Aperture team and they confirm me back saying that my id is not there in Aperture Ashok Kumar Reddy Moori so they are going to send me aperture user id request form Ashok Kumar Reddy Moori thanx for your help on this.. Paul Haynes I think you have to raise a VR, as per the email I sent last week.. I can't set it up for you. Ashok Kumar Reddy Moori yes..ok..i will that also Paul Haynes Once you get access look in the help area, and the videos etc. They do help. Ashok Kumar Reddy Moori ok..we will Paul Haynes I've just got to go and get coffee, so I'll be back in 10 mins or so.. Ashok Kumar Reddy Moori ok..go ahead and buzz be once u come back... Paul Haynes Here Paul Haynes Ok.. do you guys have access to the eusan-mgt boxes? Ashok Kumar Reddy Moori yes Paul Haynes Ok I need to run over the basics of SANDB. The best way i can see is a quick conference call and we'll setup a Netmeeting. How much longer are you guys there for? Ashok Kumar Reddy Moori another 4 more hours Paul Haynes great.. I've got to finish off the morning checks, then I'll come back to you. Ashok Kumar Reddy Moori ok.. Paul Haynes Do you get the Centera report that comes out twice a day. I've just forwarded todays one you. Ashok Kumar Reddy Moori yes, we are receiving those reports.. Paul Haynes great.. This report is important because it gives details of any problems inc parked entries etc. Have you guys used Centeras before? Ashok Kumar Reddy Moori yes.. Ashok Kumar Reddy Moori we have couple of frames Paul Haynes once you both get access to the sats-g-drive, you'll see we have areas for all the different parts of the infrasture that we look after. Centeras being one of them. Ashok Kumar Reddy Moori ok..pls work with the guys and sorted out the sats-g-drive access issue Ashok Kumar Reddy Moori r u t Paul Haynes yes Ashok Kumar Reddy Moori can u pls let me know what kind of issues/problems r u facing in centera ? Ashok Kumar Reddy Moori Is SAN Screen is working fine ? Ashok Kumar Reddy Moori can you please let me know the urls to view the sanscreen logs ? Paul Haynes Most of the centera problems are related to either failed drives or servers (though mostly drives). They are fixed by local CE's working for either EMC or Unisys. Paul Haynes They have no dialin access in any of the courtries, but the the centeras can dial out to report issues. This means an on-site engineer is always required to resolve issues. Ashok Kumar Reddy Moori ok.. Ashok Kumar Reddy Moori do we have access to centera ? Paul Haynes We have admin access to all the centera (except Switerland - due to local laws). Ashok Kumar Reddy Moori ok Ashok Kumar Reddy Moori using which application Paul Haynes I'll send a text document with IP addresses etc. Ashok Kumar Reddy Moori ok David Peter Coles Hello... Ashok Kumar Reddy Moori HI Ashok Kumar Reddy Moori let me invites Kirshnam... Krishnam Raju Vathsavai Hello David Peter Coles Hi there Ashok Kumar Reddy Moori Hi David, Ashok Kumar Reddy Moori Paul, r u t Paul Haynes Just back Krishnam Raju Vathsavai Dave, Can you let us know about ECC IDs David Peter Coles yes David Peter Coles David Peter Coles I'll send you details today... David Peter Coles David Peter Coles thanks for the reminder :) Ashok Kumar Reddy Moori do we required to install ECC consoles on my laptops ? David Peter Coles no, ECC consoles have been installed on two servers. LDNCTISTEM001.eur.nsroot.net (this server is in RDC) and LDNCTISTEM002.eur.nsroot.net (this server is in CGC). Ashok Kumar Reddy Moori Paul, can you please sorted out Sats-g-drive access issue Paul Haynes Working on the g-drive issue. David Peter Coles You need to (if you can) attach to one of these servers - using remote Desktop Connection - and you can Launch ECC Console from there. Ashok Kumar Reddy Moori how to connect LDNCTISTEM001 & LDNCTISTEM002 servers David Peter Coles Once I've sorted out your ECC User access of course. Ashok Kumar Reddy Moori oh.. Ashok Kumar Reddy Moori but i think RDP is not certified by Global Eng.. Ashok Kumar Reddy Moori David, we are able to connect LDNCTISTEM001 through RDP but how get the login ids ? David Peter Coles I'm working on that now... David Peter Coles please give me 5 minutes :) Ashok Kumar Reddy Moori ok..thanx Paul Haynes do you guys have access to infra.dev (i.e. can you login to lontta1.eur.nsroot.net)? Paul Haynes This is not the same password as infra.prod, which is eusan-mgt etc Ashok Kumar Reddy Moori Yes, we had requested to ISA and we received the login details but we don't know how to use it ? Krishnam Raju Vathsavai We tryed using https://lontta.wlb.eur.nsroot.net; but provided passwords are not working. David Peter Coles Okay...I've added you both to ECC... Paul Haynes the dev password should log you into the system lontta.eur.nsroot.net. If it does not then please get back to team that issued the password. I need to know what groups you have access to, to be able to determine why you can't connect to the g-drive. Ashok Kumar Reddy Moori David, which id/passwod should we use to login LDNCTISTEM001 through RDP ? David Peter Coles usual Windows id/password should work... Ashok Kumar Reddy Moori Paul, we are able to access all the folders under \\gtesamba.eur.nsroot.net\ but when ever we tried to open SATS-entreview, it is asking for username and passowrd Ashok Kumar Reddy Moori David, when i given my id/pass/domain ( ar91297/xxxxx/APAC), it is giving the error "the local policy of the system does not permit u to login interactively" Ashok Kumar Reddy Moori i think we don;t have permissions to "login locally" David Peter Coles Okay, I'll sort that out Ashok Kumar Reddy Moori ok..thanx David Ashok Kumar Reddy Moori Paul, shared directory name is \\gtesamba.eur.nsroot.net\SATS-entreview , is it right ? or something else ? Krishnam Raju Vathsavai Dave, user account to be created in "Domain: infra.dev.cw.cg.com.; SOEID: kv13183; RITSID: 1000213183; Realname: Krishnam Raju; Default Unix Group: staff (10); Shell: /bin/ksh; HomeDir: /home/kv13183; HomeCreate: True;" Krishnam Raju Vathsavai sorry, Its to paul.. Paul Haynes you are only after the SAN directory, the fully map area is \\gtesamba.eur.nsroot.net\sats-g-drive\san Paul Haynes try that Ashok Kumar Reddy Moori Hi Paul, getting error saying that " can not find" Paul Haynes great!! Ashok Kumar Reddy Moori i dont think they had provided the permissions to access \\gtesamba.eur.nsroot.net\sats-g-drive\ directory Ashok Kumar Reddy Moori that's why it is asking user/id password Paul Haynes Can you sort out access to lontta1? Ashok Kumar Reddy Moori can you pls request them again to provide the permissions for AR91297 & Kv13183 Paul Haynes will look at Krishnam Raju Vathsavai Paul, user account requested to created in "Domain: infra.dev.cw.cg.com.; SOEID: kv13183; RITSID: 1000213183; Realname: Krishnam Raju; Default Unix Group: staff (10); Shell: /bin/ksh; HomeDir: /home/kv13183; HomeCreate: True;" Krishnam Raju Vathsavai is that correct to get access to lontta1? Ashok Kumar Reddy Moori Paul, for getting access to lontta1, what are pre-requesits ? Paul Haynes type 'groups' and please send results Ashok Kumar Reddy Moori groups ?.... Paul Haynes type groups once you've logged in to lontta1. mine returns "staff sa san" Krishnam Raju Vathsavai Paul, Just raised another VSR with mentioning "soe-id", "DEV/UA", and "staff sa san" to get access to lontta1.eur.nsroot.net Paul Haynes I have raised a request for both of you to have access to the the share detailed above. Krishnam Raju Vathsavai ok, Thanks. Ashok Kumar Reddy Moori Hi Paul & David, thanx for your support, we are leaving now...we will catch u by tomorrow Paul Haynes we would like to leave now!! David Peter Coles Okay Chaps...Have a good evening...c u 2moro :) Ashok Kumar Reddy Moori u too Ashok Kumar Reddy Moori bye for now Krishnam Raju Vathsavai Thanks and see u tomorrow.