Ashok Kumar Reddy Moori	Hi Thomas

Ashok Kumar Reddy Moori	Tim wants to raise the case with EMC for Poland Centera issue

Ashok Kumar Reddy Moori	do we need to call to +44 (0)870 6000 300 and need to get the EMC case number...right

Thomas Weise	yep

Thomas Weise	but you can expect that the box is just full

Ashok Kumar Reddy Moori	ohh..OK..then EMC going to add some more disk space or what 

Thomas Weise	No, diskspace is to be bought...thiws means a CEP has to be raised.....and so on..just raise an EMC case

Ashok Kumar Reddy Moori	ok..

Ashok Kumar Reddy Moori	for any EMC issues do we have to call to this no +44 (0)870 6000 300 ? or is there anything else ?

Thomas Weise	this is the main number

Thomas Weise	you can raise cases also trough powerlink, you know

Ashok Kumar Reddy Moori	yes...just now we did through power link only cause when we are talking to emc customer support line was disconnected

Ashok Kumar Reddy Moori	so we had raised through powerlink

Thomas Weise	ok...now you have to arrange access for the technican if you know when it is scheduled

Ashok Kumar Reddy Moori	ok...

Ashok Kumar Reddy Moori	from which depot do we need to get the approval for Hardware centre access

Thomas Weise	?

Ashok Kumar Reddy Moori	we hv to get the access approval.... right

Thomas Weise	yes

Thomas Weise	get me your soe Id ols

Thomas Weise	pls

Ashok Kumar Reddy Moori	what is that DL?

Ashok Kumar Reddy Moori	ar91297

Ashok Kumar Reddy Moori	is it common for all the locations or differ from each location

Thomas Weise	common

Thomas Weise	forwarded a mail with description

Ashok Kumar Reddy Moori	ok..

Ashok Kumar Reddy Moori	ok..thanx for sending the required information

Thomas Weise	you're welcome

Ashok Kumar Reddy Moori	emc powerlink we can't see poland site SRs

Ashok Kumar Reddy Moori	so if possible can you pls provide me the siteIDs which can i add in my powerlink 

Thomas Weise	go to Sal, or an EMC Sales person he have to add the site ids

Thomas Weise	could you get me the SR number, would like to see if I can access it

Thomas Weise	anyway have you raised a VT yet?

Ashok Kumar Reddy Moori	SR22777958

Ashok Kumar Reddy Moori	yes..raised the VT

Thomas Weise	I'm also not allowed

Ashok Kumar Reddy Moori	oh..OK

Ashok Kumar Reddy Moori	OK..thomas leaving for the day

Thomas Weise	have a fine easter

Ashok Kumar Reddy Moori	tomorrow is Holiday for you also..right

Thomas Weise	you know that tomorrow ..

Thomas Weise	oaky and also for london

Ashok Kumar Reddy Moori	thanx and same to u

Ashok Kumar Reddy Moori	have a nice holiday and weekend

Ashok Kumar Reddy Moori	bye

Thomas Weise	thanks :)