Ashok Kumar Reddy Moori	Hi Thomas

Ashok Kumar Reddy Moori	Good Afternoon

Thomas Weise	Hi Ashok

Thomas Weise	:)

Ashok Kumar Reddy Moori	i need one small information..

Thomas Weise	tell me?

Ashok Kumar Reddy Moori	i had raised VT for to get the Terminal servers access..but they rejected and asking to raise VR

Thomas Weise	yes

Ashok Kumar Reddy Moori	in VR we are not getting the Wintel Operations category

Thomas Weise	they where payed per ticket and they get more for a VR then a VT

Thomas Weise	so everything you need from them requires a VR 

Ashok Kumar Reddy Moori	can you pls raise the VR behalf of us

Ashok Kumar Reddy Moori	ok

Thomas Weise	don't now if I'm able to do so

Thomas Weise	will check out

Thomas Weise	which machines?

Ashok Kumar Reddy Moori	in VR select Category...wintel operations and select modify

Ashok Kumar Reddy Moori	servers :  servers LDNCTISTEM001.eur.nsroot.net, LDNCTISTEM002.eur.nsroot.net

Ashok Kumar Reddy Moori	Group : eur\app_ldn_was_Rle_EMEA_EMC_Control_Center

Ashok Kumar Reddy Moori	SOE : KV13183 & AR91297

Thomas Weise	will check back

Ashok Kumar Reddy Moori	OK..thanx

Ashok Kumar Reddy Moori	Hi Thomas, we had managed to raise the VR

Ashok Kumar Reddy Moori	thanx

Thomas Weise	great :)

Ashok Kumar Reddy Moori	you had worked entire night..right...what was the issue

Thomas Weise	sometimes there problems which solve themselves :)

Thomas Weise	database performance

Thomas Weise	SA usually claims there is an bootleneck on the SAN side

Ashok Kumar Reddy Moori	ok..

Ashok Kumar Reddy Moori	thanx for your update

Thomas Weise	always the same

Ashok Kumar Reddy Moori	leaving now..take care..bye for now