•	Hitachi HDS USP(Vx) implementation and management (including Storage Navigator, Device Manager (HDvM),Tiered Storage Manager (HTSM),Tuning Manager (HTnM)
Replication Manager (HRpM),Truecopy,Shado Image & Volume Migration)


-	Works with various business units and SA teams to provide effective COB strategy and testing.
-	Reviews all SAN infrastructure components against the standards produced by Citi Global Distributed Storage Engineering (GDSE), including hardware, software and management. 
Monitoring Tools
•	ECC
•	EMC Performance Manager
•	SanScreen

Switches
•	McData – Connectrix Manager
•	Cisco – Device Manager, Fabric Manager and CLI

EMC Storage Arrays
•	EMC Dial-home/Remote Support
•	Solutions Enabler (symcli)
•	San Inventory Script - saninv.pl

HDS Storage Arrays
•	HDS Dial-home/Remote Support (Hi-Track)
•	Storage Navigator
•	Device Manager

Centera
•	Centera Viewer

•	EMEA Storage Management Group (EMEA DS SAN) - Level ONE support
?	Escalates problems and issues encountered on the EMEA SAN and CAS Infrastructure to the SAN Engineering team or vendor(s) (EMC˛, McData, Cisco, HDS, etc) depending on the nature of the issue or problem/s.
?	Serves as an interface between the SAs, vendor(s) and the SAN Integration team.

•	SAN Engineering Team - Level TWO support
?	Analyzes errors logs and messages, in tandem with the SAs and EMEA DS SAN, to isolate problems.
?	Collaborates with EMEA DS SAN and the SA teams to take corrective actions based on problem fault isolation. 
?	Provides modifications to SAN SOE design based on historical trend analysis.

•	Data Centre Site Management (DCSM) - Level TWO support
?	Dimensions and replaces fibre from servers, switches, EMC˛ Symmetrix and/or Clariion frames.
?	Troubleshoots fibre connectivity issues on the Storage Area Network. (SAN) on McData and Cisco Switches

•	SUN Hardware Engineers (SUN – on site Support Engineers) - Level TWO support and for replacing defective UNIX server hardware components.

•	Hardware Infrastructure Services (On-site vendor) also responsible for replacing defective WINTEL server hardware components. 


•	System Administrators - Initiators of problem management process
?	Initiate the problem management process by opening Virtual Tech tickets.
?	Responsible for the integrity of the data that resides on the EMC˛ Symmetrix and Centera frames.  
?	Engage EMEA DS SAN for level one support.


•	Vendor(s) (EMC˛, McData, Cisco and HDS) – provide level THREE Support, solutions for long-term fixes. Interface with EMEA SAN Engineering and recommend code enhancing for future applications support.

The goal of the EMEA Storage Management Storage Area Network (SAN) Problem Management PCM is to ensure the integrity and reliability of the production environment, to manage, schedule, communicate, measure and coordinate problem management activity, and to provide management with information to identify opportunities for continuous improvement.

For the SAN environment COB applies only to the mode of service offered to applications. In normal use production servers would have storage available for read/write at the primary site with SRDF ensuring synchronous replication of the data to a second set of offline (to the COB server) disks at the secondary site. Storage Management COB activities for the SAN would be limited to breaking that logical link and enabling the secondary disks for read/write using a `failover` or `split` command.

Technical knowledge and handson experience with: EMC˛ Symmetrix and Clariion, HDS USP, AMS, NetApp, HP Storage Essentials, HiCommand, HSSM, TrueCopy, McData, Cisco MDS, Brocade, Emulex, Qlogic, JNI, StorageTek, ADIC, Legato Networker, Veritas NetBackup, Tivoli Storage Manager, CommVault, Veritas Volume manager, IBM AIX, IBM Pseries, Microsoft products, SUN Solaris, SUN servers, VMware ESX cluster, Symantec Veritas Cluster Server, Symantec Veritas Command Central,

Device Manager (HDvM)
Tiered Storage Manager (HTSM)
Tuning Manager (HTnM)
Replication Manager (HRpM)
Device Manager CLI

HDS Dynamic Provisioning (HDP). This software will run on HDS USPV arrays and promises to help save storage capital costs by delaying or avoiding certain disk purchases. 

The Solutions Enabler application from EMC allows configuration and control of the EMC Symmetrix storage arrays. It consists of commands that can be invoked via the command line, or within scripts. The Citigroup standard configuration of Solutions Enabler is installed on a SOE Solaris host that is connected to the Storage Area Network. The application utilizes the fibre channel transport to send commands to the array. 

SAN:
•	Cisco MDS9000 Fabric Switches.
•	Truecopy, Volume Migration, and Storage Navigator)
•	Management of Sun/StorageTek Storage Arrays (D178, D/FLX280, ST6540)
Enterprise Applications:

•	Planning and Provisioning of NAS and SAN storage to server and application teams to meet the performance requirements of their applications.
•	Management of the Enterprise SAN infrastructure, based on Cisco’s MDS9500 Fibre Chanel fabric technologies.



Cisco MDS Fibre Channel Switches are the new standard for building Storage Area Networks (SAN) at Citi.



Cisco Certified Network Associate

Architecting solutions to best meet business requirements using Citi certified hardware and software solutions.
Work with the CATE engineering teams on any new implementation and SAN or CAS products.
Attending New Project ‘Kick off’ meetings wherever Storage is a required stream.
Work closely with the regional CTI and Client project managers to ensure requirements are properly identified, defined and solutions delivered.
Ensure environment is adequately documented including creation and maintenance of Process Control Manuals.
Work closely with Project Integration, BAU teams and CATE to ensure that solutions provided are operationally viable and complete.
Provision of subject expertise support across project and operational activities.
Work with CATE and vendors on new products, updates and VTM’s.
Ensuring all work and activities are conducted in an Audit and CITMP compliant manner.


o	EMC Infrastructure, specifically:
o	Connectrix
o	Centera
o	DMX/Symmetrix/VMAX
o	EDL
o	McData Directors.
o	Cisco Switches
o	ECC , WLA and StorageScope
o	SRDF and TimeFinder Clones
o	FASTVP
o	HDS Infrastructure, specifically:
o	USPV
o	VSP
o	HUR
o	HTP
o	HDT
o	NetApp Sanscreen
o	Capacity planning
o	Infrastructure cabling – fibre and copper
o	Data migration products 
o	Knowledge of one or more Open Systems operating systems i.e.  Unix - Solaris, Linux, HP-UX, AIX-UX, Windows, VMS
o	Will have worked in a large scale Data Centre environment, preferably within financial services. 
o	Will be used to working in a high controls focused environment.




Storage Arrays : EMC VMAX | EMC DMX3 | EMC DMX4 | EMC DMX 1000 / EMC DMX2000 | EMC CX3-80 |Clariion CX600 / CX500 | Hitachi VSP | Hitachi USP-V | Hitachi USP | Centera

SAN Switches :  CISCO 9513 Director Class SAN Switches| McData 4500 | McData 4700 | McData 6064 | McData 6140 | Brocade 48000 | Brocade 4100|

Software | EMC Control Center / WLA / Storage Scope | Network Appliance San Screen | EMC Solutions Enabler 7.0 |Hi-Command Device Manager | HDS Storage Navigator | Hitachi Replication Manager | Hitachi CISCO Cli / Fabric / Device Manager | EMC Navisphere | Centera Viewer | 

Operating Systems AIX 5.3 | IBM VIO | VMware | Windows 2003 | Solaris 10 | Linux

NetApp FAS20XX, FAS30x0 and FAS31x0, FAS 6000 Series.
DMX 1000 
EMC Clariion CX600 & CX500
Brocade SAN Switch 4100, 5000 and 48000 Series, 
Sun Fire V1280,SunFire V880,
Sun Fire V440, Sun storage Edge 3300 and 3000.


o System monitoring of all required SAN environments (production, contingency and test)
o Fault management and resoluttoraion.
o Capacity management and forecasting.
o Liaison with other production support groups to ensure overall service delivery.
o Adhere to service level agreements (SLA’s) regarding storage allocations, limitations and availability
o Change management
o Collation of performance and availability data to provide applicable MIS reports
o Work with engineering, relevant other CTI streams and clients to support the delivery of new certified implementations as and when required.
o Supporting project meetings and activities in support of SAN delivery needs
o Work with vendors and CATE on new SAN products, updates and vulnerability threat management
o Creation and maintenance of operational guides / Process Control Manuals (PCM’s), inventories and other suitable system documentation.
o Maintain audit and control compliance
o All work to be carried out in compliance with CITMP requirements
o Ability to work with extremely limited direction from management
o Delivery of high quality solutions to problems
o Delivery of efficiency savings
o Ability to matrix manage a team of