No matter which service you choose,
MaxOnline lets you do even more at once!
| MaxOnline
Ultimate at a monthly
fee of $121.80 (w/GST) per
month |
|
Offering you download speeds of up to 100Mbps
(100,000Kbps) and upload speeds of up to 2Mbps
(2,000Kbps). |
| |
| MaxOnline
Premium at a monthly fee
of $79.80 (w/GST) per month |
|
Offering you download speeds of up to 12Mbps
(12,000Kbps) and upload speeds of up to
384Kbps. |
| |
| MaxOnline Express
at a monthly fee of $58.80 (w/GST) per
month | |
|
Offering you download speeds of up to 6Mbps
(6,000Kbps) and upload speeds of up to
256Kbps. |
| |
|
|
|
| |
|
|
| |
|
Terms
and conditions for MaxOnline
Subscriptions
![]() |
Sign up for StarHub Digital
Cable, Mobile Postpaid and MaxOnline to enjoy
exclusive privileges and monthly discounts with
Hub Club*! |
| *Conditions apply.
Click here
for
details. | | |
| back
to top |
| |
 |
| Note: |
- Customers will need to purchase a cable
modem
- Customers are advised to back-up all
important files on their computers.
- StarHub will not be responsible for any
accidental corruption or deletion of files.
|
|
Other
Charges† |
MaxOnline
Ultimate |
MaxOnline
Premium |
MaxOnline
Express |
|
Installation
Fee
(per
computer connection) |
$52.50 (w/GST) |
$52.50 (w/GST) |
$52.50 (w/GST) |
|
Service
Call (per computer
connection) |
$52.50 (w/GST) |
$52.50 (w/GST) |
$52.50 (w/GST) |
|
Service
Activation Fee |
$31.50 (w/GST) |
$31.50 (w/GST) |
$31.50 (w/GST) |
|
Disconnection
Fee
(if
subscription is less than 6
months) |
$31.50 (w/GST) |
$31.50 (w/GST) |
$31.50 (w/GST) |
|
Reconnection
Fee |
$15.75 (w/GST) |
$15.75 (w/GST) |
$15.75 (w/GST) |
|
Late Payment
Fee |
$5.25 (w/GST) |
$5.25 (w/GST) |
$5.25 (w/GST) |
|
Returned Cheque
Fee |
$5.25 (w/GST) |
$5.25 (w/GST) |
$5.25 (w/GST) |
|
Installation of
additional cable points by StarHub approved
contractors |
$105 to $152.25 (w/GST) |
$105 to $152.25 (w/GST) |
$105 to $152.25
(w/GST) |
|
Password Reset
Fee (applicable for Motorola SBG 1000
wireless cable modem gateway
user) |
$5.25 (w/GST) |
$5.25 (w/GST) |
NA | |
|
|
† Terms and conditions
apply. |
|
|
|
| Terms and Conditions for MaxOnline
Subscription |
- For individuals, customers
must be at least 18 years old.
- The available MaxOnline services are:
- MaxOnline Express Access
Plan that provides up to 6Mbps
(6,000Kbps) of download speed and upload speed
of up to 256Kbps. MaxOnline Express is provided
by StarHub Online Pte Ltd (Reg. No. 200501897Z);
- MaxOnline Premium Access
Plan that provides up to 12Mbps
(12,000Kbps) of download speed and upload speed
of up to 384Kbps. MaxOnline Premium is provided
by StarHub Online Pte Ltd (Reg. No. 200501897Z)
;
- MaxOnline Ultimate
Access Plan that provides up to 100Mbps
(100,000Kbps) of download speed and upload speed
of up to 2Mbps (2,000Kbps). MaxOnline Ultimate
Access Plan is provided by StarHub Online Pte
Ltd (Reg. No. 200501897Z);
- MaxOnline FlexiSurf Express
services that provide up to 6Mbps
(6,000Kbps) of download speed, and upload speed
of up to 256Kbps. MaxOnline
FlexiSurf Express is provided by StarHub
Internet Pte Ltd (Reg. No. 199504131K) ; and
- such other MaxOnline access
plans that may be offered by StarHub from time
to time subject to the terms stipulated by
StarHub.
- All MaxOnline services are
available for access at cable-ready residential
properties only. There will be no refunds of
subscriptions in the event the customer's
property is not cable-ready.
- Landed Homeowners cannot exchange their
entitlement for complimentary services
(including the MaxOnline Express complimentary
services) under the 2-Year Landed Connection
Scheme in return for MaxOnline Premium or
MaxOnline Ultimate Access Plan. To enjoy
MaxOnline Premium Access Plan or MaxOnline
Ultimate Access Plan, Landed Homeowners must
sign up for the MaxOnline Premium Access Plan or
MaxOnline Ultimate Access Plan separately.
- Landed Homeowners under the 5-Year Landed
Subscription Fee Scheme may sign up for
MaxOnline Express Access Plan, MaxOnline Premium
Access Plan or MaxOnline Ultimate Access Plan
separately so long as the minimum subscription
commitment is met .
- Subject to StarHub's
prevailing upgrade policy (available at www.starhub.com),
customers who are currently on a MaxOnline
Express Access Plan may convert to MaxOnline
Premium Access Plan or MaxOnline Ultimate Access
Plan.
- A service activation fee of
$31.50 is chargeable for the activation of each
MaxOnline Express Access Plan, MaxOnline Premium
Access Plan or MaxOnline Ultimate Access Plan.
- A disconnection fee of
$31.50 is applicable if a customer terminates
the MaxOnline Express Access Plan, MaxOnline
Premium Access Plan or MaxOnline Ultimate Access
Plan less then six months from the date of
activation.
- Service calls are chargeable
at $52.50 per computer connection.
- Installation service is
chargeable at $52.50 per computer connection and
is limited to the installation of cable modems
with USB connection only.
- Customer may access
MaxOnline services using one or more personal
computers or Mac machines in a network
environment. StarHub will, in its discretion,
determine whether any arrangement, configuration
or usage of MaxOnline services constitutes use
within a network environment.
- StarHub's special
promotional rate(s) for cable modems (where
applicable) are limited to one cable modem per
MaxOnline access plan only. Special promotion
rate(s) for cable modems are not applicable to
MaxOnline FlexiSurf Express customers.
- All cable modems and
hardware connected to the cable modems, which
are obtained or purchased by customers to access
MaxOnline services must be certified or
type-approved by StarHub and the relevant
regulatory authority.
- Type-approved cable modems
can be purchased from StarHub or any of its
authorised resellers/ preferred partners for
MaxOnline. Each cable modem will be assigned an
unique MAC ID.
- StarHub will not be
responsible for any defects in the cable modems
or if applicable, any hardware which customers
may have connected to the cable modem. Any cable
modem or if applicable, hardware purchased is
covered under and subject to the terms of
warranty from the relevant manufacturer.
- StarHub will not be held
responsible for any interruption, disruption to
or deterioration in the quality, reliability or
accuracy of the MaxOnline services or any
technical issue which may arise from or in
relation to any cable modem or hardware that
customers may have connected to the cable modem.
- Please consult the equipment
manufacturer to maximise the use of the
MaxOnline services, which will be provided to
you based on our applicable terms and
conditions.
- Customers are advised to
back-up all important files on their computers.
StarHub will not be responsible for any
corruption, loss or deletion of files.
- The MaxOnline services are
subject to the terms & conditions herein,
StarHub's General Terms & Conditions for
Info-communications services and the Service
Specific Terms & Conditions for MaxOnline
available at www.starhub.com.
Where there are any
inconsistencies, the terms & conditions
herein will prevail.
- All prices quoted are
inclusive of 5% GST.
- StarHub reserves the right to amend these
terms and conditions (including pricing) at any
time and without notice. Use of MaxOnline
services will constitute acceptance of these
terms and conditions and the amendments thereof.
|
| |
| |
| | | |
