Test: RCSA CTI EMEA STORAGE 31 
Objective Of Self Test: Provide details on agreed fix times Provide evidence that fix times were not breached for a sample of problems remediated by the vendor Provide a sample of meeting minutes from the testing period 
Test Procedure: Provide details on agreed fix times Provide evidence that fix times were not breached for a sample of problems remediated by the vendor Provide a sample of meeting minutes from the testing period 
Frequency: Quarterly Quarter Tested: Q2,2009  
Assessment Due Date: 12-Jun-2009 Next Test Date: 31-Aug-2009  
 Test Population/Rationale*:  sample meeting minute for each month of the testing period is supplied from the vendor. These minutes detail and discussion of upgrades, hardware issues &  Fixes  .
And also provided the Citigroup_Master_Software_Lic and support_Agreement & Citigroup Master Purchase and Maintenance AgreementRequiredRequired 
Invalid Characters: < , > , "  
Sample Size Rationale*:  Provided the BAU Meetings, Citigroup_Master_Software_Lic and support_Agreement & Citigroup Master Purchase and Maintenance AgreementRequired Required 
Invalid Characters: < , > , "  
Sampling Methodology*:   ---Select One--- Block Haphazard Judgemental None Nth item Proportional to size Random Systematic/interval Required              Sample Size*:  Sample Size must be a number between 1 and 200. Please enter a number Required  
 
Tester(s): Moori, Ashok Kumar Reddy (AR91297) 
Approver(s):  
Test Status: Work In Progress 


PLEASE SAVE YOUR WORK PERIODICALLY! 
  

  

     

Attachment(s):  Required       
Citigroup_Master_Software_Lic...upport_Agreement_Dec_2004.zip       
Citigroup Master Purchase and Maintenance Agreement Dec 2004.zip       
 
 
Test Rating*:   ---Select One--- Pass Fail Required  
Test Result Findings and Conclusions*:  
Provided the BAU Meetings, Citigroup_Master_Software_Lic and support_Agreement & Citigroup Master Purchase and Maintenance Agreement Required   Required