Placing a call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

• Product name (Located on the printer, such as HP Officejet 4630)

• Product number (located inside the cartridge access door)

  

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

  • Has this situation happened before?

  • Can you recreate it?

  • Did you add any new hardware or software to your computer at about the time that this situation began?

  • Did anything else occur prior to this situation (such as a thunderstorm, the printer was moved, etc.)?